I do a little bit of bouncing just as a volunteer for various fundraiser events that are put on my non-profit organisations around here and so I was wondering how to better deal with difficult people without just taking them down right off the bat; especially when they're drunk out of their minds.

I found this guy, who passed away now but has a lot of material on youtube. It's geared towards policing but I think it can apply anytime that you want someone to comply with you (sales, business, ect).

I find this kind of stuff very interesting, especially since I'm horrible at it. Check it out:

<a href="" class="bbvideo" data-bbvideo="560,315">

I actually watched that with more interest than you'd think. TY.

He has more as well, some are about traffic stops but some are more about everyday normal life and even touches on parenting a bit.

I.e. What do you tell your kids about how to deal with teasing/bullies?